It’s safer, smarter and easier than you think.

  1. 1.

    Tell us about the device you would like to trade in.

  2. 2.

    Be sure to back up your content and clear your data.

  3. 3.

    Mail your old device to us within 30 days.

  4. 4.

    We’ll apply your credit once we receive your device.

Device Trade-in Program Terms & Conditions

Trading in your phone, tablet, smartwatch or other device is easy with our Device Trade-in Program. Just tell us the device and its condition and you’ll get a new one, instant credit, account credit, or gift card.

Simple and easy.

Trade in your old phone, smartwatch  or tablet in four simple steps.

Safety first.

We follow strict federal guidelines to make  sure your old device is completely erased.

Get all the credit.

Reap the rewards and apply the  value of your trade-in to an upgrade.

Landfills lose.

Recycle your old device and help reduce  e-waste, so the environment wins.

If you’ve already started your trade-in, you can track your status—every step of the way.

Check status

Have questions? We've got answers.

Find instructions for clearing your specific mobile device on our Device Support Overview pages. You'll also get an email with instructions after you submit your trade-in.

Device trade-ins are final. After you accept the trade-in credit and send us your device you can't get the device back.

You can trade in these devices:

  • Smartphones
  • Tablets
  • Smartwatches
  • Basic phones
  • Mobile hotspot devices
  • Netbooks
  • 3G prepaid phones that have been active for at least 6 months
  • 4G prepaid phones that have been activated and at least the first month payment has been made

We don't accept these devices for trade in:

  • Vehicle Diagnostics or Delphi Connect
  • Samsung Galaxy Camera®
  • Other connected devices

For more information, visit our Device Trade-in Program Terms & Conditions.

See all current Verizon deals.

To find your IMEI on your device if you’re a Verizon customer:

  1. Go to the My Devices page in My Verizon.
  2. Tap or click Manage Device next to the device you want to view. Your Device ID and IMEI are listed under the Device Information section.

If your device has a removable battery, the IMEI will also be located under the battery. If you're not a Verizon customer:

  • Android devices: Settings > About Phone
  • iOS devices: Settings > General > About
  • Basic Phones: Tools & Settings > About Phone > Status

Visit our Device Trade-In for Business Program Guide to learn how to trade in your device.

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